Shake Shack says it will take new measures to control the lines and garbage buildup at its restaurant on the corner of 77th street and Columbus Avenue.
We reported a few weeks ago on Shake Shack’s attempts to renew its cafe license to operate an indoor sidewalk cafe. Local resident Joseph Bolanos had complained that the restaurant hasn’t managed the crowds that gather outside, making the block impassable. At a community board meeting, a restaurant rep said “We’ll willfully admit when we’re wrong, and we’ve failed in the past,” Gothamist reported. She said the restaurant will work to remedy the problems.
“As a new measure, the restaurant has promised to install stanchions at the location and assign staff members to direct traffic and keep the line in check. They’ll also install two new solar garbage cans on site to cut down on street trash on 77th Street and attend quarterly Community Board meetings to hear progress reports from locals. Their sidewalk seating renewal was passed at the meeting.”
The Shake Shack rep rejected a proposal by Bolanos to redesign the restaurant to add more room for seating.
But Shake Shack will face extra scrutiny as it implements the changes to its line management. Bolanos said the community board also plans to review any community complaints on a quarterly basis — a very rare level of vigilance.