What do you get when you combine two financially minded mortgage veterans with a passion for community and some bursts of yellow and blue? The answer is Envoy Mortgage — a local lending option now open in the Manhattan district.
The company boasts a personalized mortgage experience with easy access to a team of loan originators that live locally and are on a mission to financially educate the community to improve the lives of local New Yorkers.
“Being able to offer a personalized approach is a powerful addition to this community in an area where big banks are the norm,” explains Pat Keane, Co-Branch Manager at the new Manhattan Envoy Mortgage branch with Jeff Silverman.
While both are mortgage veterans and collectively bring 30 years of expertise, they work together like a well-oiled machine and are no strangers to the Empire State, hailing from the Bronx and Manhattan, respectively.
A focus for this dynamic duo is creating a seamless customer journey that is built on trust, while delivering exceptional customer service.
“What we want people to feel when they walk through our door is that they received a unique and personalized experience, and that they even walked away with more financial knowledge than when they started,” says Jeff.
While Manhattan’s Financial District is known as the epicenter for big banking, Envoy Mortgage tells a different story: Contrary to big banks who have gained a reputation for their often cold and distanced approach to banking, the team at Envoy has built a customer-focused approach that creates relationships – and even deeper friendships.
“We decided to focus exclusively on a very diverse set of retail mortgage products to ensure a business model that allows us to provide a superior customer service experience for each customer and business partner that enters through our doors,” says Pat.
Above all, Pat and Jeff hope their branch can be an aid to the residents of Manhattan. “Not only are we entering a time where demand has increased nationwide, but we are also coming off the heels of a global pandemic,” the duo explains. I think our office is going to become a place where people will start to understand how their finances can work for them in a big way.”
The phrase “Love Your Mortgage Experience” emblazons the walls in yellow and blue at Envoy Mortgage, showing the dream of homeownership is possible for all. For more information, click here.
Envoy Mortgage is located at 173 West 85th Street, New York, New York 10024.